# Terms of Service
JetGuard – Hosting, Server & Cybersecurity Services
Effective Date: October 28, 2026
Website: https://jetguard.co
1. Introduction
Welcome to JetGuard.
These Terms of Service ("Terms") govern your access to and use of the hosting, virtual private servers (VPS), dedicated servers, networking, DDoS protection, web application firewall (WAF), and other related services provided by JetGuard ("Services").
By purchasing, accessing, or using our Services, you acknowledge that you have read, understood, and agreed to these Terms.
If you do not agree with these Terms, you must not use our Services.
2. Eligibility and Account Registration
Customers must provide accurate, complete, and up-to-date information when creating an account or purchasing Services.
You are responsible for:
- Maintaining the security of your account credentials.
- All activities performed through your account.
- Keeping your billing and contact information updated.
- Preventing unauthorized access to your Services.
- Complying with applicable laws and regulations.
JetGuard reserves the right to request identity or business verification when reasonably necessary to prevent fraud, comply with legal obligations, or protect network security.
3. Services Provided
JetGuard provides infrastructure and cybersecurity solutions, including:
- Virtual Private Servers (VPS)
- Dedicated Servers
- Web Hosting
- DDoS Protection
- Web Application Firewall (WAF)
- Network Infrastructure
- IP Address Allocation
- Related Hosting and Security Services
Service specifications, available resources, network locations, bandwidth allowances, and pricing are described on the applicable product or order page.
JetGuard may modify infrastructure, network routing, or technical configurations when reasonably necessary for security, maintenance, or operational stability.
4. Acceptable Use Policy
Customers may use JetGuard Services only for lawful and authorized purposes.
The following activities are prohibited:
- Hosting or distributing malware, ransomware, or malicious software.
- Phishing, credential theft, identity theft, or fraudulent websites.
- Unauthorized access to computers, networks, or accounts.
- Conducting DDoS attacks or other network attacks.
- Operating botnets or malicious command-and-control infrastructure.
- Sending unsolicited bulk email or spam.
- Distributing illegal content.
- Hosting content that infringes intellectual property rights.
- Cryptocurrency mining without authorization where prohibited by the applicable service plan.
- Any activity that threatens the security, stability, or availability of JetGuard infrastructure or third-party networks.
JetGuard may suspend or terminate Services involved in serious abuse, subject to applicable law and the circumstances of the incident.
5. DDoS Protection and Network Security
JetGuard may provide DDoS mitigation and network security mechanisms depending on the purchased service.
Customers acknowledge that:
- No cybersecurity solution guarantees complete protection against every attack.
- Attack mitigation capabilities may depend on traffic volume, attack type, infrastructure configuration, and third-party network providers.
- Temporary filtering, rate limiting, routing changes, or traffic restrictions may be required.
- Certain attacks may affect service performance or availability.
Any specific mitigation capacity, availability commitment, or service-level guarantee applies only when expressly stated in the relevant service agreement.
6. Payments and Billing
All prices are displayed in the currency specified during checkout.
Customers agree to pay applicable service fees according to their selected billing cycle.
- Services may be billed monthly, annually, or according to another stated billing period.
- Payments must be completed by the specified due date.
- Unpaid invoices may result in suspension or termination after any applicable notice or grace period.
- Renewal pricing and applicable taxes will be disclosed in accordance with applicable law.
- Automatic renewals apply only where disclosed and authorized during purchase.
Customers are responsible for reviewing billing details before completing an order.
7. Refund and Cancellation Policy
Customers may request cancellation through the customer portal or by contacting JetGuard support.
Refund eligibility depends on the purchased service, applicable refund terms disclosed at checkout, and mandatory consumer protection laws.
Unless otherwise expressly stated:
- Dedicated infrastructure, custom configurations, setup fees, and third-party licensing fees may be non-refundable to the extent permitted by law.
- Refunds are not automatically guaranteed for prepaid or partially used service periods.
- Confirmed unauthorized or duplicate charges will be reviewed and resolved appropriately.
- Cancellation of a service does not automatically entitle the customer to a refund.
Nothing in these Terms limits statutory refund or withdrawal rights that cannot legally be excluded.
8. Service Availability and Maintenance
JetGuard aims to maintain reliable and stable infrastructure.
However, uninterrupted operation cannot be guaranteed.
Service interruptions may result from:
- Scheduled or emergency maintenance.
- Hardware failures.
- Network failures or upstream provider disruptions.
- Cyberattacks.
- Software vulnerabilities.
- Power interruptions.
- Events beyond JetGuard's reasonable control.
JetGuard will make reasonable efforts to minimize disruptions and restore affected Services.
Any contractual uptime guarantee is governed by the applicable Service Level Agreement (SLA), if one has been provided.
9. Customer Data and Backups
Customers are responsible for maintaining independent backups of their websites, databases, applications, and other stored content unless a managed backup service is expressly included in their plan.
JetGuard is not a substitute for a customer's own backup and disaster recovery procedures.
Upon termination or expiration, customer data may be deleted in accordance with the applicable retention and deletion policy.
Customers should export their data before canceling or allowing a service to expire.
10. Suspension and Termination
JetGuard may suspend, restrict, or terminate Services when reasonably necessary due to:
- Serious violations of these Terms.
- Non-payment.
- Fraudulent activity.
- Security incidents or imminent threats.
- Legal or regulatory requirements.
- Material misuse of network resources.
Where reasonably possible and appropriate, JetGuard will provide notice and an opportunity to resolve the issue.
Immediate action may be taken where required to prevent serious harm or unlawful activity.
11. IP Addresses and Network Resources
IP addresses allocated to customers remain under the control of JetGuard or the applicable resource holder.
IP allocation does not transfer ownership of those resources.
JetGuard may change or reclaim assigned IP addresses where reasonably required for technical, contractual, or regulatory reasons.
Customers operating their own ASN or BGP sessions must obtain any required authorization and comply with applicable routing and network security policies.
12. Limitation of Liability
To the maximum extent permitted by applicable law, JetGuard shall not be liable for indirect, incidental, consequential, or special damages, including loss of profits, business interruption, or loss of data.
Any applicable limitation of direct liability will be subject to mandatory legal protections and the specific service agreement.
Nothing in these Terms excludes liability that cannot lawfully be limited or excluded.
13. Privacy and Data Protection
JetGuard processes personal information in accordance with its Privacy Policy and applicable data protection laws.
Customers remain responsible for ensuring that content and personal data they host or process through their Services comply with applicable legal requirements.
Where necessary, the parties may enter into a separate Data Processing Agreement (DPA).
14. Changes to These Terms
JetGuard may update these Terms to reflect legal, technical, operational, or service-related changes.
Material changes will be communicated in accordance with applicable law.
The current version will be published on the JetGuard website.
15. Governing Law
These Terms are governed by the applicable laws of [Company Registration Country / Jurisdiction], subject to mandatory consumer protections and other applicable laws.
Any disputes will be handled by the competent courts or dispute resolution bodies as required by applicable law.
16. Contact Information
For questions about these Terms, please contact:
Last Updated: October 28, 2026