# Privacy Policy
JetGuard – Privacy & Data Protection Policy
Effective Date: October 28, 2026
Website: https://jetguard.co
1. Introduction
JetGuard ("we", "our", or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy describes how we collect, use, store, protect, and disclose personal information when you visit our website, register an account, purchase hosting services, or interact with our support team.
We process personal information in accordance with applicable data protection legislation, including the GDPR and other relevant privacy laws where applicable.
2. Information We Collect
Depending on how you interact with our Services, we may collect the following categories of information.
Account Information
- Full name
- Email address
- Telephone number
- Billing address
- Company name
- Account credentials
- Account and service identifiers
Payment Information
- Billing details
- Transaction history
- Payment status
- Payment provider references
- Invoices and billing records
Payment card information may be processed by external payment service providers. JetGuard does not claim to store complete card details unless specifically disclosed.
Technical Information
- IP addresses
- Login timestamps
- Browser and device information
- Operating system information
- Server usage and resource statistics
- Security and firewall logs
- Network traffic metadata
- Service configuration information
Support Information
We may collect the information you submit through support tickets, emails, and other customer communication channels.
3. How We Use Personal Information
JetGuard may process personal information for the following purposes:
- Creating and managing customer accounts.
- Delivering purchased hosting and security services.
- Processing payments and maintaining financial records.
- Providing technical support.
- Detecting and preventing fraud or unauthorized access.
- Monitoring network security and mitigating attacks.
- Sending service, maintenance, and security notifications.
- Meeting applicable legal and regulatory requirements.
- Improving the functionality and reliability of our Services.
- Sending marketing communications where permitted by law.
We do not sell personal information to data brokers or advertisers.
4. Legal Basis for Processing
Where GDPR applies, JetGuard processes personal information based on one or more of the following legal grounds:
Contractual Necessity: To provide and administer requested Services.
Legal Obligations: To meet applicable accounting, tax, security, and other legal requirements.
Legitimate Interests: To secure our infrastructure, prevent abuse, investigate fraud, and maintain service reliability, provided those interests do not override applicable individual rights.
Consent: Where legally required, including for certain optional cookies or marketing communications.
5. Cookies and Tracking Technologies
JetGuard may use cookies and similar technologies to:
- Maintain authenticated user sessions.
- Remember preferences.
- Support website functionality.
- Protect against malicious activity.
- Analyze website performance where enabled.
Non-essential cookies requiring consent will be used only in accordance with applicable legal requirements.
Users can manage cookies through their browser settings and, where implemented, our cookie preference controls.
6. Data Sharing and Third-Party Services
JetGuard may share personal information with trusted service providers when necessary to operate its Services.
These may include:
- Data center and infrastructure providers.
- Payment processors.
- Network and DDoS mitigation providers.
- Customer management and billing providers.
- Email and customer support platforms.
- Security and fraud prevention services.
- Authorized legal or regulatory authorities.
Third-party providers are required to handle personal information in accordance with applicable contractual and legal obligations.
We do not disclose customer information to unrelated third parties for their independent marketing purposes without an appropriate legal basis.
7. International Data Transfers
JetGuard may use infrastructure and service providers located in different countries.
Where personal information is transferred internationally, we implement safeguards required by applicable data protection laws.
For transfers subject to GDPR, these safeguards may include adequacy decisions, Standard Contractual Clauses, or other legally recognized transfer mechanisms.
8. Data Security
JetGuard uses reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, and destruction.
Depending on the relevant system, these may include:
- Access controls and authentication.
- Firewall and network filtering.
- DDoS mitigation.
- Encrypted communications.
- Security monitoring.
- Restricted administrative access.
- System updates and vulnerability management.
No method of online transmission or electronic storage is completely secure, and absolute security cannot be guaranteed.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, meet contractual commitments, comply with legal obligations, or resolve disputes.
Retention periods vary according to the type of information and applicable requirements.
For example:
- Account information may be retained during the active customer relationship.
- Billing records may be retained for legally required accounting or tax periods.
- Security logs may be retained for a limited period appropriate to security and operational needs.
- Support records may be retained where necessary for customer service and dispute resolution.
When personal information is no longer required, it will be securely deleted or anonymized where reasonably possible.
10. Customer-Hosted Data
Customers may upload, store, transmit, or process information through JetGuard infrastructure.
For customer-hosted personal data, the customer may act as the data controller, while JetGuard may act as a data processor, depending on the circumstances and applicable law.
Customers are responsible for determining lawful processing purposes and complying with their own privacy obligations.
JetGuard processes customer-hosted personal data in accordance with applicable agreements and lawful instructions, except where another legal obligation applies.
11. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Access personal information held about you.
- Request correction of inaccurate information.
- Request deletion of eligible information.
- Restrict certain processing activities.
- Object to certain processing.
- Request data portability.
- Withdraw consent where processing is based on consent.
- Submit a complaint to a competent data protection authority.
Some rights may be limited by applicable legal obligations or valid exemptions.
To exercise your rights, please contact JetGuard using the details below.
12. Marketing Communications
JetGuard may send promotional emails or service announcements where permitted by law.
Users may opt out of marketing communications using the unsubscribe mechanism or by contacting support.
Essential service, billing, and security notifications may still be delivered where necessary.
13. Children's Privacy
JetGuard Services are intended for individuals and organizations legally capable of entering into service agreements.
We do not knowingly collect personal information from children in violation of applicable law.
If we discover that personal information has been collected unlawfully from a child, we will take appropriate steps to address the matter.
14. Data Breaches
In the event of a personal data breach, JetGuard will investigate and take appropriate measures to contain and remediate the incident.
Where required by applicable law, we will notify relevant supervisory authorities, affected individuals, or customers within the legally prescribed timeframes.
15. External Websites
Our website may contain links to third-party websites or services.
JetGuard is not responsible for the privacy practices or content of external websites.
We encourage users to review the privacy policies of any third-party services they access.
16. Updates to This Privacy Policy
JetGuard may revise this Privacy Policy to reflect changes in our Services, processing activities, or applicable law.
The updated version will be published on our website with a revised effective date.
Where required, we will provide additional notice of material changes.
17. Contact Information
For privacy-related inquiries or requests, please contact: